Rm20 Privacy Policy — Your Data Protection

This Privacy Policy explains how rm20 collects, uses, stores and protects your personal information as a user of our platform in Malaysia.

Effective date: 1 January 2026. This policy is subject to periodic review.

1. Information We Collect

Rm20 collects various types of information to enable the platform to operate safely and efficiently. The information collected covers the following categories:

Account Information: Full name, date of birth, phone number, email address and encrypted password collected during registration. This information is required to verify your identity and enable secure access to your account.

Payment Information: Deposit and withdrawal transaction details in MYR (RM), your bank account number, or digital wallet details you use. rm20 does not store credit or debit card numbers directly — all transactions are processed through secure payment providers.

Device & Browser Information: IP address, device type, operating system, browser type, screen resolution and other technical data automatically transmitted when you access the rm20 platform.

Usage Data: In-platform activity records including games played, bets placed, session duration, transaction history and interactions with platform features.

Cookies: Small data files stored on your device to identify login sessions, save language preferences and enhance your browsing experience.

2. How We Use Your Information

All information collected by rm20 is used solely for legitimate purposes directly related to the operation of the platform. Your information is used to:

Creating and managing your user account and verifying your identity.
Securely processing deposits and withdrawals in MYR (RM).
Providing responsive customer support whenever you reach out to us.
Sends important notifications related to your account, promotions, and platform updates.
Complying with applicable legal and regulatory requirements in Malaysia.
Detecting and preventing fraud, money laundering and other illegal activities.
Improving platform performance, user interface and overall experience.
Analysing aggregated usage patterns for product development purposes.

Rm20 will not sell, rent or trade your personal information to third parties for marketing purposes without your explicit consent.

Cookie Management

The rm20 platform uses both session cookies and persistent cookies. Session cookies expire automatically when you close your browser, while persistent cookies remain for a set period to retain your preferences. You can manage or disable cookies through your browser settings, though some platform features may be affected if cookies are fully disabled.

Data Storage

Your personal information is stored on secure servers protected by industry-standard encryption. Data is retained for as long as your account remains active or as required to fulfil our legal obligations. Following account closure, information that is no longer required will be deleted within a reasonable timeframe in accordance with our data retention policy.

Data Security

Rm20 implements comprehensive technical and organisational security measures including SSL encryption for all communications, role-based access controls, 24/7 system monitoring, regular security audits and staff training on data protection. While we make every effort, no system can guarantee absolute security. You are encouraged to use a strong password and never share your login credentials.

4. Sharing Information with Third Parties

Rm20 may share user information with select third parties in the following limited circumstances:

Payment Service Providers: To securely process RM deposits and withdrawals. They are bound by strict confidentiality agreements.
Identity Verification Providers: To conduct KYC (Know Your Customer) checks in compliance with regulatory requirements.
Legal Authorities: Where required by Malaysian law or a valid court order.
Technology Service Providers: Hosting, infrastructure and technical service providers that support the operation of the rm20 platform, subject to data protection agreements.

All third parties we work with are required to maintain data protection standards equal to or higher than our own. rm20 does not permit third parties to use user data for their own purposes outside the scope of services provided to us.

5. User Rights & Contact Us

As a user of the rm20 platform in Malaysia, you have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You may request corrections to any inaccurate or incomplete information held in our records.
Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain certain records.
Right to Object to Processing: You have the right to object to the processing of your data for direct marketing purposes at any time.
Data Portability Rights: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, or if you have any questions regarding this Privacy Policy, please contact the rm20 data protection team via our support email at [email protected]. We aim to respond to all enquiries within 14 business days.

This Privacy Policy may be updated from time to time. Users will be notified of any material changes via in-platform notifications. Continued use of rm20 after such changes constitutes acceptance of the updated policy. For more information, refer to the FAQ page us.

Your Data, Your Control

Rm20 is committed to protecting your privacy. Register with confidence and enjoy a safe, transparent and responsible entertainment platform in Malaysia.